Thank you to Dr. Ivan Pupulidy for a dynamic discussion on Cultural Interventions. The link to the recording of the discussion is below and available until 7/31
Recording Link: https://transcripts.gotomeeting.com/#/s/9c74c0b5be434986377adbd250592837ff1981f8321f2751ac53b1a10d696a72
Here are some general thoughts, questions, and points that were brought up during the conversation:
-Simple, Complicated, and Complex situations must be addressed differently.
-Simple contexts depend on certainty and predictability. Complex contexts have uncertainty and unpredictability. Cultural interventions exist in the space in between.
-Information is the currency of safety.
-Not all systems require the same info
-Simple contexts look at trends, routines, and patterns. Complex look at sensemaking and innovation. Simple contexts require the understanding of components and technical knowledge. Therefore, it is important to recognize anomaly. We need to evaluate the specific risks that can be controlled and the anomalies from a further step back.
-Response tends to dampen human variability through additional controls. Is this what we want or do we ultimately desire increased variability so that we can co-evolve with the changing environment. Focus less on what the decision was so that you can comprehend the factors that led up to tit and why that decision was made. How do norms shift as a situation evolves?
-Causal factors are influences. We are going from dispositional attribution to situational attribution.
-How are we pushing our leaders to reflect and choose learning? This is ultimately the key to success on the complex end of the spectrum. Thin slicing needs to be acceptable and leaders need to be able to accept experience or “gut” as an appropriate answer.
-In many ways, thin slicing relates to the idea of work being “experiments.”
-The words we use are extremely important. Is leadership in a learning mode? Are they coaching? Training?
-How are leaders selected and transitioned? Are their motivations understood?
-Leaders should be deliberate in their response and not reactive.
Key terms: Teaming, Sensemaking, Trust, Psychological safety
How do we operate with inquiry? Does inquiry as a metric improve our outcomes